Maruli, Siregar (2005) Business Process Redesign of a Service Cell with the Synthesis Approach of Heuristic approach, Axiomatic Design, Simulation and Quality Control Tools. Masters thesis, Uhamka.
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Abstract
This thesis project “Business Process Redesign of a Service Cell with Synthesis Approach of Heuristic Approach, Axiomatic Design, Simulation and Quality Control Tools” presents the research activities conducted by the author as a part of the Task Force of Accessories Business Redesign at Standard Aero BV (SABV). The main object of the research is production system of a service company. However, the research is a cross-functional thinking within the context of operations management. It is the author’s belief that research in this field will become more intensified in the next coming decades. In the future, as the economy improving, it is naturally expected to have more service business following trend to become the largest portion of the whole business activities.
This thesis research is conducted within the boundary of accessories cell as part of Accessories Business Redesign Project at SABV. However, the result is more general that can be reflected to any business process design of a service cell. Accessories cell of SABV is used as a model of any cellular production system in a service company.
This research proposes a new approach for business process redesign (BPR) of a service cell. According to the author’s opinion, a BPR approach is specific based on the nature where the BPR project is conducted. This research proposes synthesis approach that is expected can yield faster and more practical solution.
The proposed approach is a synthesis of Heuristic Approach, Axiomatic Design, Simulation Method, and Quality Control tools. Heuristic approach is employed to derive basic elements of BPR which are used to construct BPR framework. From a number of structured design methods, AD is selected as the design method for this research. Because AD is limited on conceptual level, simulation method and quality control tool are combined to fill in the gap between conceptual and shop floor level.
To a certain level, the proposed approach is proven to be an efficient and effective approach for BPR. A simple model of service system architecture is developed herein. However, because of the limited decomposition level, the model is not a full representation of service system. Still, to a certain extent, any service system will have similarities with this model. Comprehensive architecture will need further decomposition.
The design object and data used in this research are proprietary of SABV. The data is confidential. During the research, the author conducts field observation to gather the required data. In addition, the company’s databases are utilized. The data is specific according the nature of SABV. However, the statements, analysis, conclusions expressed in this research are solely of the author who is responsible for any shortcoming and error. This research outcome does not represent the work of SABV.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | Skripsi |
| Divisions: | Fakultas Teknik |
| Depositing User: | M.TP. Maruli Maruli Siregar |
| Date Deposited: | 13 Apr 2023 16:12 |
| Last Modified: | 13 Apr 2023 16:12 |
| URI: | http://repository.uhamka.ac.id/id/eprint/24705 |
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