The Tranformation of The Lecturers Islamic Work Ethos Towards The Quality-Service Culture of Islamic Education in UHAMKA Jakarta

Sri Astuti, Astuti (2017) The Tranformation of The Lecturers Islamic Work Ethos Towards The Quality-Service Culture of Islamic Education in UHAMKA Jakarta. INFERENSI Jurnal Penelitian Sosial Keagamaan, 11 (1). pp. 1-24. ISSN 1978-7332

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Abstract

Abstract This research was to describe the level of islamic work ethos, the level of the qualityservice culture of Islamic education, and the transformation of the lecturers’ islamic work ethos towards the quality-service culture of Islamic education for the students in UHAMKA. The method used was qualitative with correlation and regression approaches. There were 205 people who became the population and 77 lecturers of FKIP (Faculty of Teaching and Education) UHAMKA who became the samples of the reseach. The Likert-scale questionnaire with five options was used for the instrument of the data collection. The results of the research showed: (1) the lecturers’ islamic work ethos belonged to high and satisfying category, (2) the quality-service culture was high and satisfying, and (3) there was a 12.48% positive and significant transformation of the lecturers’ Islamic work ethos towards the quality-service culture of islamic education for the students. The higher Islamic work ethos will lead to the higher transformation of the quality-service culture. The quality-service culture of Islamic education can be improved through Islamic work ethos. A high-quality service of the lecturers gives satisfaction to the students more than they expect. Keywords: Islamic Work Ethos, Quality-service Culture, and Transformation Abstrak Penelitian ini bertujuan untuk mendeskripsikan tingkat etos kerja islami, tingkat budaya kualitas pelayanan pendidikan Islam, dan transformasi etos kerja islami dosen terhadap kualitas pelayanan pendidikan Islam bagi mahasiswa di UHAMKA. Metode yang digunakan adalah kualitatif dengan pendekatan korelasi dan regresi. Populasi sebanyak 205 dan sampel 77 dosen FKIP (Fakultas Keguruan dan Ilmu Pendidikan). Instrumen menggunakan Kuesioner dengan skala Likert dengan lima opsi. Hasil penelitian menunjukkan: etos kerja para dosen tinggi dan memuaskan, budaya kualitas pelayanan berkualitas tinggi dan memuaskan, dan transformasi etos kerja islami dosen terhadap kualitas pelayanan pendidikan Islam positif dan signifikan 12,48% Etos kerja Islam yang lebih tinggi akan menghasilkan transformasi budaya pelayanan-kualitas yang lebih tinggi. Budaya kualitas pelayanan pendidikan Islam dapat ditingkatkan melalui etos kerja Islam. Kualitas Pelayanan dosen yang tinggi akan memberi kepuasan kepada mahasiswa lebih dari yang mereka harapkan. Kata Kunci: Etos kerja Islam , Budaya Kualitas Pelayanan, and Transformasi

Item Type: Article
Subjects: L Education > L Education (General)
Depositing User: Dr Sri Astuti Astuti
Date Deposited: 23 Jul 2018 05:32
Last Modified: 23 Jul 2018 05:32
URI: http://repository.uhamka.ac.id/id/eprint/520

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