<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA"^^ . "Background: The dissatisfaction of patients isthe gap between the patient’s expectationand service performance perceived by the patient at the time of service. A preliminary study shows that7 (35%) out of 20 patients visiting the outpatient department of the B hospital were dissatisfiedwiththe outpatient services of the Bhospital. The objective of the present study is to find the effect of service quality andoutpatientfactors on their dissatisfaction at the Bhospital. Material and method: The research design of the present study is analytic quantitative research with the design type of analytic cross-sectional study.Based on the analytic cross-sectional study, the sample size is 200 patients visiting the outpatient department of the Bhospital subsequently. Data collection through a structured interview using a questionnaire containing close-ended questions. The researchers analyzeunivariate, bivariate, and multiple logistic regression. Result: Among 9independent variables, 4 independent variableshave a causal relationship with outpatient satisfactionatthe B hospital:Without payment to the hospital through health insurance, slowresponsiveness,ungood tangible, and ungood empathy affect outpatient's dissatisfaction.Conclusion: The hospital management should enhance outpatientsatisfaction by organizingthe Team to discuss and improve slow responsiveness, ungood tangible hospital and health workers, and ungood empathyof physiciansandnurses, and other health workersespecially to the outpatients without payment to the hospital through health insuranceat the Bhospital.Based on the recommendation, suggestions are developed.\r\n\r\nKey words:Outpatient satisfaction, health insurance payment, responsiveness, tangibles, empathy."^^ . "2020-12" . . "11" . "12" . . "© IAEME Publication"^^ . . . "International Journal of Management (IJM)"^^ . . . "09766510" . . . . . . . . . . . . . . . . . . . "Erdil"^^ . "Kamri"^^ . "Erdil Kamri"^^ . . "ALIB"^^ . "BIRWIN"^^ . "ALIB BIRWIN"^^ . . "Eva Yulia"^^ . "Faresty"^^ . "Eva Yulia Faresty"^^ . . "Buchari"^^ . "Lapau"^^ . "Buchari Lapau"^^ . . "Tamri"^^ . "Tamri"^^ . "Tamri Tamri"^^ . . "Bachelor of Public Health Education Program, School of Health Sciences, University of Muhammadiyah HAMKA, Jakarta, Indonesia"^^ . . . "Master of Public Health Education Program, Pekanbaru Hang Tuah Institute of Health Sciences, Pekanbaru, Riau, Indonesia"^^ . . . "Master of Public Health Education Program, Pekanbaru Hang Tuah Institute of Health Sciences, Pekanbaru, Riau, Indonesia"^^ . . . "Bachelor of Public Health Education Program, School of Health Sciences University of Respati Indonesia, Jakarta, Indonesia"^^ . . . "Master of Public Health Education Program, Pekanbaru Hang Tuah Institute of Health Sciences, Pekanbaru, Riau, Indonesia"^^ . . . . . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA (Text)"^^ . . . "article service quality and outpatient's.pdf"^^ . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA (Other)"^^ . . . . . . "preview.jpg"^^ . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA (Other)"^^ . . . . . . "medium.jpg"^^ . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA (Other)"^^ . . . . . . "small.jpg"^^ . . . "SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #5127 \n\nSERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA\n\n" . "text/html" . . . "D History General and Old World"@en . .