?url_ver=Z39.88-2004&rft_id=IJM_11_12_223&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=BIRWIN%2C+ALIB&rft.aulast=BIRWIN&rft.aufirst=ALIB&rft.pages=2366-2373&rft.atitle=SERVICE+QUALITY+AND+OUTPATIENT%E2%80%99S+FACTORS+AFFECTING+THEIR+SATISFACTION+AT+THE+B+HOSPITAL+IN+INDONESIA&rft.title=International+Journal+of+Management+(IJM)&rft.issue=12&rft.issn=0976-6510&rft.volume=11&rft.date=December+2020&rft.genre=article