@unpublished{repository3830,
           title = {BAP MATA KULIAH MANAJEMEN MUTU KELAS 4A},
            note = {Unpublished},
       publisher = {Universitas Muhammadiyah Prof. DR. HAMKA},
             url = {http://repository.uhamka.ac.id/id/eprint/3830/},
          author = {Rachmawati, Emma}
}