relation: http://repository.uhamka.ac.id/id/eprint/32133/ title: (KESATRIA - S4) - Faisal, Febriandirza, Hasan [2024-01-25] creator: Hasan, Firman Noor subject: T Technology (General) description: PLN's mobile applications have become an important part of modern society, providing easy and fast services. However, the user experience of these apps often reflects dynamic changes in the technology environment and user needs. Therefore, sentiment analysis of user reviews becomes very important to find out what users feel and how best to improve the application. This thesis uses the Support Vector Machine (SVM) method to perform sentiment analysis of PLN Mobile app user reviews. SVM is an effective algorithm in text classification based on sentiment. Through this study, it is expected that the analysis results can be used for improvement and enhancement of the PLN Mobile application, thus providing a better user experience. publisher: LPPM STIKOM Tunas Bangsa date: 2024-01-25 type: Article type: PeerReviewed format: text language: en identifier: http://repository.uhamka.ac.id/id/eprint/32133/1/1.%20%20Cover.pdf format: text language: en identifier: http://repository.uhamka.ac.id/id/eprint/32133/2/2.%20%20Editorial%20Team.pdf format: text language: en identifier: http://repository.uhamka.ac.id/id/eprint/32133/3/3.%20%20Daftar%20Isi.pdf format: text language: en identifier: http://repository.uhamka.ac.id/id/eprint/32133/5/4.%20%20Artikel.pdf format: text language: en identifier: http://repository.uhamka.ac.id/id/eprint/32133/4/5.%20%20Bukti%20Hasil%20Turnitin.pdf format: text language: en identifier: http://repository.uhamka.ac.id/id/eprint/32133/4/6.%20%20LOA%20-%20Faisal%2C%20Febriandirza%2C%20Hasan.pdf identifier: Hasan, Firman Noor (2024) (KESATRIA - S4) - Faisal, Febriandirza, Hasan [2024-01-25]. KESATRIA: Jurnal Penerapan Sistem Informasi (Komputer & Manajemen), 5 (1). pp. 303-312. ISSN 2720-992X relation: http://www.pkm.tunasbangsa.ac.id/index.php/kesatria/article/view/339 relation: https://doi.org/10.30645/kesatria.v5i1.339.g336 identifier: https://doi.org/10.30645/kesatria.v5i1.339.g336