@unpublished{repository2879,
           title = {LAPORAN PENELITIAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DAN 
LOYALITAS PELANGGAN ONLINE MARKETPLACE},
            note = {Unpublished},
       publisher = {Universitas Muhammadiyah Prof. DR. HAMKA},
             url = {http://repository.uhamka.ac.id/id/eprint/2879/},
          author = {Sumaryanto, Bambang and FIHRI, AHMAD and Zamzany, Faizal Ridwan}
}