?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Rifqi+Maulina&rft.aufirst=Rahmah&rft.au=Rifqi+Maulina%2C+Rahmah&rft.inst=Universitas+Muhammadiyah+Prof+Dr+HAMKA&rft.degree=Bachelor&rft.date=2021&rft.title=Komunikasi%2C+Pelayanan+Publik%2C+E-Tilang%2C+PT.+Pos+Indonesia+Cabang+Jakarta+Pusat