eprintid: 22453
rev_number: 7
eprint_status: archive
userid: 3857
dir: disk0/00/02/24/53
datestamp: 2023-03-16 07:01:20
lastmod: 2023-03-16 07:01:21
status_changed: 2023-03-16 07:01:20
type: thesis
metadata_visibility: show
creators_name: Shafwan, Muhammad
title: Pengaruh Penggunaan Mobile Banking, Kepercayaan dan Kualitas Pelayanan terhadap Loyalitas Nasabah Pada Bank Syariah Indonesia di Daerah Kota Depok
ispublished: pub
subjects: HG
divisions: Ekonomi_Islam
abstract: Tujuan dari penelitian ini adalah untuk menentukan hubungan Mobile Banking, Kepercayaan, Kualitas Pelayanan terhadap Loyalitas Nasabah Bank Syariah Indonesia (BSI) Di Daerah Kota Depok. Metode yang di gunakan dalam penelitian ini adalah kuantitatif dengan instrument berupa kuesioner kepada nasabah Bank Syariah Indonesia KCP Nusantara Depok, sebanyak 200 responden. Teknik sampling yang di gunakan adalah purposive sampling. Teknik penyelesaian olah dan anaslisis data menggunakan SPSS Versi 25. Hasil penelitian ini menunjukan bukti bahwa setelah Mobile Banking, Kepercayaan, Kualitas Pelayanan di hitung ke dalam software SPSS Versi 25, hasil penelitian menunjukan bahwa mobile banking berpengaruh positif signifikan terhadap loyalitas nasabah. Dan kepercayaan berpengaruh positif terhadap loyalitas nasabah. Serta hasil pengujian hipotesis ketiga adalah Kualitas Pelayanan berpengaruh positif signifikan terhadap Loyalitas Nasabah.
date: 2021
date_type: completed
full_text_status: public
pages: 37
institution: Universitas Muhammadiyah Prof. DR. HAMKA
department: FEB
thesis_type: bachelor
thesis_name: bphil
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citation:   Shafwan, Muhammad  (2021) Pengaruh Penggunaan Mobile Banking, Kepercayaan dan Kualitas Pelayanan terhadap Loyalitas Nasabah Pada Bank Syariah Indonesia di Daerah Kota Depok.  Bachelor thesis, Universitas Muhammadiyah Prof. DR. HAMKA.   
document_url: http://repository.uhamka.ac.id/id/eprint/22453/1/FEB_EKONOMI%20ISLAM_1702055050_%20Muhammad%20shafwan.pdf