@unpublished{repository19928,
           title = {Bukti Mengajar Mata Kuliah Kualitas Layanan JAsa 3A},
       publisher = {UHAMKA},
            note = {Unpublished},
          author = {Onny Fitriana, Onny},
             url = {http://repository.uhamka.ac.id/id/eprint/19928/}
}