eprintid: 18130
rev_number: 8
eprint_status: archive
userid: 3857
dir: disk0/00/01/81/30
datestamp: 2023-01-21 07:13:02
lastmod: 2023-10-10 03:46:33
status_changed: 2023-01-21 07:13:02
type: thesis
metadata_visibility: show
creators_name: Fernanda, Muhammad
title: Pengaruh Kualitas Pelayanan, Reliability, Responsiveness dan Kepuasan Nasabah terhadap Loyalitas Nasabah pada Bank Umum Syariah
ispublished: pub
subjects: HD28
divisions: Ekonomi_Islam
abstract: Penelitian ini memiliki tujuan untuk mengetahui pengaruh Kualitas Pelayanan, Reliability, Responsiveness, Kepuasaan terhadap Loyalitas Nasabah pada Bank Umum Syariah. Variabel yang diteliti dalam penelitian ini adalah Kualitas Pelayanan (X1), Reliability (X2), Responsiveness (X3), Kepuasaan (X4) terhadap Loyalitas Nasabah pada Bank Umum Syariah (Y). Penelitian ini menggunakan metode kuantitatif dengan mengabil data sampel menggunakan kuesioner. Populasi yang menjadi subjek penelitian ini adalah masyarakat Kota dan Kabupaten Bekasi. Teknik analisis data yang digunakan adalah analisis regresi linier berganda dan diolah dengan menggunakan software IBM SPSS 24.0.
Penelitian ini mengungkapkan bahwa secara parsial (uji t) tidak terdapat pengaruh signifikan variabel Kualitas Pelayanan dan Reliability terhadap Loyalitas Nasabah Bank Umum Syariah. Peneliti juga menemukan adanya pengaruh positif dan signifikan antara variabel Responsiveness dan Kepuasan nasabah terhadap Loyalitas Nasabah Bank Umum Syariah. Hasil uji F pada penelitian ini menunjukkan bahwa variabel Kualitas Pelayanan, Reliability, Responsiveness, dan kepuasan Nasabah secara simultan berpengaruh signifikan terhadap Loyalitas Nasabah Bank Umum Syariah.
date: 2021
date_type: completed
full_text_status: public
pages: 33
institution: Universitas Muhammadiyah Prof. DR. HAMKA
department: FEB
thesis_type: bachelor
thesis_name: bphil
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citation:   Fernanda, Muhammad  (2021) Pengaruh Kualitas Pelayanan, Reliability, Responsiveness dan Kepuasan Nasabah terhadap Loyalitas Nasabah pada Bank Umum Syariah.  Bachelor thesis, Universitas Muhammadiyah Prof. DR. HAMKA.   
document_url: http://repository.uhamka.ac.id/id/eprint/18130/1/FEB_EKIS_1702055066_%20Muhammad%20Fernanda.pdf