?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Silvia&rft.au=Silvia%2C+Silvia&rft.aulast=Silvia&rft.date=2019&rft.inst=Universitas+Muhammadiyah+Prof.+DR.+HAMKA&rft.tpages=28&rft.degree=Bachelor&rft.title=Pengaruh+Kualitas+Pelayanan+dan+Electronic+Word+Of+Mouth+terhadap+Loyalitas+Pelanggan+di+J%26T+Express+Bekasi