@unpublished{repository15998,
            note = {Unpublished},
           title = {Reviewer Implementasi Customer Relationship Management Pada Industri Pendidikan: Studi Kasus Pada Akademi Pariwisata},
       publisher = {UHAMKA},
             url = {http://repository.uhamka.ac.id/id/eprint/15998/},
          author = {Kusumawati, Erna}
}