@unpublished{repository15887,
           title = {Peer Review Implementasi Customer Relationship Management Pada Industri Pendidikan: Studi Kasus Pada Akademi Pariwisata},
       publisher = {UHAMKA},
            note = {Unpublished},
             url = {http://repository.uhamka.ac.id/id/eprint/15887/},
          author = {Kusumawati, Erna}
}