?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Fitri&rft.aulast=Suryati&rft.au=Suryati%2C+Fitri&rft.title=Gambaran+Index+Penilaian+Kinerja+Layanan+Frontlinear+Dengan+Metode+IMS+(Internal+Mystery+Shopping)+Pada+PT.+Bank+BNI+Syariah+Kantor+Cabang+Jabodetabek+Tahun+2015-2017&rft.date=2018&rft.degree=Bachelor&rft.inst=Universitas+Muhammadiyah+Prof+Dr.+Hamka